Shipping Policy
General Information
We work with international suppliers to offer quality products at the best possible price. For this reason, our orders may be shipped from different logistics centers, including warehouses located outside Spain and the European Union.
By placing an order in our store, you agree to the conditions described in this Shipping Policy.
Shipping Destinations
We currently ship to:
all Latin America
all Europe
If your country is not listed, please feel free to contact us at atennshop@gmail.com before placing your order.
Processing Time
All orders are processed within approximately 1 to 3 business days after payment confirmation.
Orders are not shipped or delivered on weekends or holidays.
Estimated Delivery Times
Since we work with external suppliers, delivery times are estimated and may vary depending on the destination and external factors (customs, high demand, logistics, etc.).
Spain and Europe: between 7 and 15 business days
In some exceptional cases, the order may take a little longer. If this happens, we will keep you informed.
Shipping Costs
Shipping costs are clearly displayed during the checkout process before completing the order.
Occasionally, may offer promotions with free shipping, which will be clearly indicated in the store.
Order Tracking
Once your order has been shipped, you will receive an email with a tracking number, when available, so you can check the status of your shipment.
Please note that tracking information may take a few days to update.
Customs, Duties and Taxes
In some cases, orders shipped from outside the European Union may be subject to taxes, duties, or customs fees, depending on the regulations of the destination country.
is not responsible for these additional charges, as they depend on local authorities and are not included in the product price or shipping costs.
Shipping Issues
If your order:
Does not arrive within the estimated time
Arrives damaged
Arrives incomplete or incorrect
Please contact us as soon as possible at atennshop@gmail.com, including your order number, and we will help resolve the issue.
Lost or Delayed Orders
If an order is significantly delayed or considered lost during transit, will evaluate the case and offer an appropriate solution, such as reshipping the product or issuing a refund, as applicable.
Contact
For any shipping-related inquiries, you can write to us at: